Frequently Asked Questions

Please check here before contacting us to see if your question was already asked by someone else.

Can I send you a cheque?

Yes, however we will hold your order until the cheque clears. You will also need to place your order by phone. For immediate delivery upon ordering, use your Visa, Master Card, or a money order. We also take cash if you come to our office. Don’t send cash in the mail.

Will you build a custom product for me?

Unlike other companies, with PG Sports Equipment you are dealing directly with the manufacturer. Because of this, we are able to offer much more to your equipment. We can embroider your name or league name directly onto your equipment before it is sewn together.

Another benefit that comes with dealing with the manufacturer is custom sizing. We can custom build your shin pads so the straps fit just right or custom cut your pants to fit your specification. PG Sports Equipment will work with you, the customer, to meet your every need. Please contact us if you have any special requests.

Can I return or exchange my purchase?

PG Sports Equipment stands behind all of its products. All our products are covered for 6 months to be free of manufacturer, or material defects. If one is encountered we will fix it if possible or replace with a new product. If you would simply like to return your product, we will accept your return as long as the product has not been used. All returns or exchanges must be initiated within 30 days of the initial order. With returns however, the customer will be responsible for the original shipping charges incurred by PG as well as any charges to return the product. Please call to speak with us in regards to any exchanges as we will be able to work with you to keep any costs down.

Can I order online?

Yes, if you are from the USA or Canada and you don’t want your product shipped by Air you can order online. If you need air delivery or are outside of the USA and Canada please feel free to call us and we can accommodate your needs.

How can I talk to someone directly?

Phone us at 604.288.2552. Please note that we are a manufacturer. Sometimes the machines are loud and we just can’t get to the phones. If you reach our voicemail, please leave a message with your name and phone number so we can call you right back.